Blackfoot hosting

Testimonials

• 
  Nicholas J. Bradley, www.njbradley.net
  "I have used Blackfoot for my hosting purposes over the past two years and it has been a dream experience. From the initial account signing-on (very easy and straightforward) to the publishing of my own site, there have been no problems or hiccups at any stage. There has never been any down-time from their servers and Blackfoot provide what seems to be a totally reliable service. If I have needed support, the help desk has responded quickly and effectively.
  I have recommended several of my friends and colleagues to use Blackfoot and they, like me, have found the whole experience positive and rewarding.
  I would give unreserved recommendations for Blackfoot to anyone who wants a reasonably-priced, reliable and friendly web-host."
  

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News

November 2011

Blackfoot Hosting is excited to announce the launch of our new Cloud infrastructure, which will provide increased performance and reliability.

Our new Cloud computing platform provides full hardware redundancy and failover by storing your VPS data on a high-quality redundant SAN storage array from where it can be launched and run on any server within our cluster, which allows us to provide near-instant failover to alternate hardware to keep your VPS functioning in the event of a hardware failure.

In addition to offering hardware redundancy, with our Cloud platform we will abandon our current policy of providing guaranteed and burstable VPS memory limits as for many users the differences between these are not clearly defined - As such on the Blackfoot Cloud, total VPS memory allocations will remain as currently, however the entire allocation will be guaranteed, representing a tripling of guaranteed available memory for all VPS users.

We will be carrying out migrations of all VPS customers to our Cloud platform free of charge over the coming months.

Please contact us with any questions or suggestions.

FAQ

• How long has Blackfoot been in business?
  Blackfoot have been hosting clients worldwide since 1999 and we are proud to say that many of our first customers are still with us as we near our 12th anniversary. You may wish to look at the testimonials page to see what our customers have to say about us here Testimonials
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• What level of support do you offer?
  Blackfoot provide support for all aspects of our services and we are proud of the prompt personal support that we are able to give to our clients. General support is available from 9am to 10pm every day. All of our support is handled by email and the help desk – please feel free to ask any questions that you may have using our help desk, or you can email support, account or sales at blackfoot.co.uk depending on your query. We have online documentation as well as flash tutorials to guide you through your hosting features too.
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• What forms of payment do you accept?
  We welcome credit / debit card payment using MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, Switch, Solo, and JCB cards via our online payment providers Worldpay and Paypal (a Paypal account is not a requirement and we can accept Amex cards via Paypal). We also welcome payment by Cheque or postal order. Details of where to send your cheque are provided in the signup email.
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• How long after signing up will my account be available for use?
  We will always attempt to process your order as soon as possible – normally you will receive your welcome email containing details of how to login to your new account within an hour of us receiving your payment - very often within minutes. You will then be able to login to your Control Panel immediately and begin to upload your files and configure your account as you require, even before your domain has propagated so that your website can go live as quickly as possible.
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• How does your money back guarantee work?
  Blackfoot offer a 30 day money back guarantee with all hosting accounts. If you wish to cancel your hosting account within 30 days of signup we will refund all hosting costs in full – domain registration and our other services are non-refundable. Please see our terms and conditions for further details.
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